Good online casinos provide a clear structure and easy handling so that players can find themselves intuitively as possible. Nevertheless, ask again and again, especially when players log in to a casino unknown to them.For questions about the player account, bonus offers, payments or more general topics, a support is available in almost all online casinos. However, this is not good everywhere. In the following, we deal with what makes good support in online casinos and present some casinos with very good or outstanding customer service.
| Top Casinos | rating | Casino bonus | advantages | providers |
|---|---|---|---|---|
| Vulkanvegas Casino | 5/5 | To 1.000€* | Free Spins, Top Support, Many Actions, Many Providers | GO |
| Casinoin Casino. | 5/5 | To 200€* | Bitcoin Casino, Good Games Provider, Top Live Casino | GO |
| Boom Casino | 4/5 | To 500€* | Many slots, jackpot games, blackjack & roulette | GO |
| Kingbilly Casino | 5/5 | To 1.000€* | 200 free spins, many payment methods, top bonuses | GO |
| N1 Casino | 5/5 | To 400€* | Live casino, table games, many payment methods | GO |
| Lucky Days Casino | 4/5 | To 1.000€* | Many slot games, staggered bonus, many free spins | GO |
| Mr. Bit Casino | 5/5 | To 500€* | Video Poker Games, Live Roulette & Blackjack Tables | GO |
| Mine | 5/5 | To 333€* | Serious provider, over 1,000 slots, VIP bonus | GO |
| Me casino | 5/5 | To 200€* | Malta License, 200% Bonus, Live Casino | GO |
| Voodoo Dreams Casino | 5/5 | To 100€* | Progressive Jackpots, Tischspiele, Live Dealer Games | GO |
| * For all bonus offers, the terms and conditions of the respective provider apply. Click on "Enter" to learn more about the bonus conditions. Last updated from Administrator, 24.11.2023. | ||||
The criteria of a good support
The best support in an online casino is given if some criteria apply to this. Particularly important is the point of accessibility. It is about the available possibilities of ing customer service, as well as the temporal accessibility of the same.In addition, there are more subjective aspects such as the friendliness of the employees, the speed when solving problems and the assets of the support representative, to move into the situation of the customer and act in its senses.
Furthermore, it is essential for good support that it is well-founded with the casino, the terms and conditions and all other settings; Talk about a big competence.
Which Casino is the Support Test winner?
To determine a clear test winner in which it can be clearly spoken that the best support is offered is difficult. However, there are some casinos offering outstanding support.At this point we would like to point out five online casinos, which according to our detailed test offer a very good customer service.
1. Casumo
The Casumo Casino convinces with its support all on all line. GOers have the opportunity to reach customer service by mail and in the live chat.The support of the casinos is available around the clock. It is noticeable that the supports of the support in this casino are particularly friendly and helpful and very fast as well as in the sense of the customer to take care of inquiries and problems.
2. Casino Club.
The Casino Club not only falls on its exceptionally player-friendly bonus conditions and the large selection of table games, it also offers a very good support.
While this is not available around the clock, but can be ed by mail, in live chat and even by phone.
Again, employees are extremely friendly and very polite. In addition, problems are solved quickly and reliably.
3. Twin
Like the two casinos listed above, the Twin Casino also offers excellent support.
This is available to players by mail or in the live chat around the clock. The employees are extremely friendly and helpful.
However, a small drawback is that it can happen in the Twin Casino that only English-speaking employees are available in the live chat.
In this case, however, Australian customers can easily send inquiries by mail, which are answered very quickly and effectively here.
4. Mr Green
MR Green, an online casino with a very high reputation and popularity degree, offers its players a very good support that customers can reach either in live chat, by mail or by phone.
As with the other casinos on the list, the support staff are always friendly at MR Green always friendly and helpful.
However, it may happen that no Australian-speaking staff are available in the meantime.
In addition, a high capacity utilization can come to waiting times when ing.
Overall, however, the Support of Mr Green is very fast and competent.
5. Wondernino
The Support of Wondernino Casinos can reach players either by mail or in the live chat.
Customer service can be ed on both ways around the clock and is always trying for quick problem solving and friendliness.
It is worth noting that in wondernino basically Australian-speaking employees can be achieved, even if these places do not have the highest level of competence.
In summary, the support of the online casinos but still very good and for complicated concerns, players can always rely on the e-mail support.
The characteristics of the best support - a precise consideration
Bad support also recognize newcomers and players who first the support of a casino, very fast. That looks a bit different with a really good support. First of all, it is important to know what criteria you can see outstanding support and how to test this.Finally, players have none of them when they play in a casino in which problems or questions points out that the support is not competent, not helpful or simply not motivated enough to solve the concern.
One of the most popular and most used possibility of ing customer service of an online casinos is the live chat. It is uncomplicated and does not require any further effort. A really good live chat support has some features. On the one hand, he is at least around the clock, but at least reachable from morning to late in the evening. Short opening hours of a live chat, for example from noon to evening, only weekdays or the like, do not leave the best impression of support.
However, much more important than the opening hours of Live Chat are the friendliness and the competence that the employees in the chat are the day. In a truly good support, it will definitely happen that players are dumbbell by the employees in the live chat stupid. Excellent live chat support is characterized by a polite, but simultaneously loose way, offers quick and player-oriented solutions to problems and is available (at least most of the time) in Australian.
Not quite so widespread as support in the live chat is the possibility of ing by phone. A service or support hotline is available in relatively few online casinos, but is already a signal for very good customer service through its availability. For a telephone support means a non-necessarily necessary additional expense for the casino and shows that this is the concerns of the players and their questions at heart.
Ideally, the number is a free service hotline with Australian-speaking employees. However, it is very rare. Generally, telephone support is suitable for players who have a complicated concern that is best to clarify in a personal conversation.An absolute must for each online casino is that players is provided a mail address for ing via e-mail. If such a mail address is not specified, players can assume that the support of the relevant casino, if any, can not be good. An excellent support via mail is awarded to the one that incoming requests will be answered within a short time and you can not wait for players or even days.
Support by mail is also important that customer service representatives act as efficiently and in a sense of pragmatically as possible to prevent unnecessary and time-consuming correspondence by mail. In addition, here also applies that a Australian support should be offered.
Support Test winner - Summary
To determine a clear support test winner is not quite simple and basically the evaluation of the support of an online casinos is always a bit of far subjective. However, it can be noted that a casino only offers properly good support if at least two of the three large capabilities of ing are provided.In addition, the best support in the online casino must be available in Australian, reaching approximately around the clock and always friendly as well as solution-oriented and competent work. Our favorites and thus also the test winners in the Support area in online casinos are the Casino Club as well as the Casumo Casino, both of which offer an absolutely outstanding customer service.